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VoIP & Unified Communications

SIP, Asterisk, FreePBX, 3CX, and Microsoft Teams Phone. Call routing, codecs, SBCs, QoS, and diagnosing audio quality problems properly.

1 article

VoIP Intermediate

Diagnosing VoIP Call Quality Properly

"The calls are bad" is the least actionable ticket in unified communications. Bad how? For whom? In which direction? Almost every VoIP quality investigation that drags on for weeks does so because nobody separated the sy...

6 min read 3K